Privacy Notice

Last updated: 24/08/25

This Privacy Notice explains how Dhikra Ltd, trading as Almuhsinat (“we”, “our”, “us”), collects, uses, and protects your personal information when you use our website and services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Dhikra Ltd (company registered in England and Wales, company number 12294584) is the data controller of your personal information.
Contact email: info@almuhsinat.org

2. Information We Collect

We may collect and process the following personal data:

• Contact details: your name, email address, phone number, and postal address.
  
  
• Course information: details of the courses you enrol in and complete.
  
  
• Payment details: billing information (processed securely by our payment providers; we do not store full card details).
  
  
• Communications: any messages you send us via email, forms, or chat.
  
  

3. How We Use Your Information

We use your information to:

• Provide you with access to our courses.
  
  
• Manage your enrolments and progress.
  
  
• Send you certificates to the postal address you provide when you complete a course.
  
  
• Process payments and issue receipts.
  
  
• Respond to enquiries and provide customer support.
  
  
• Comply with legal and regulatory obligations.
  
  

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to deliver the courses you enrol in and send certificates.
  
  
• Legal obligation: to comply with financial and tax regulations.
  
  
• Consent: where you have opted into receiving marketing communications.
  
  
• Legitimate interests: to improve our services and ensure website security.
  
  

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers (e.g. payment processors, IT hosting, postal/courier services).
  
  
• Regulatory authorities if required by law.
  
  

6. Data Retention

We keep your personal data only as long as necessary for the purposes stated above, and in line with legal and accounting requirements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
  
  
• Request correction of inaccurate information.
  
  
• Request deletion of your data (subject to legal obligations).
  
  
• Withdraw consent to marketing.
  
  
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).
  
  

8. Security

We take appropriate technical and organisational measures to protect your personal information.

9. Contact Us

If you have any questions about this Privacy Notice, please contact us at:
Email: info@almuhsinat.org